RETURNS POLICY

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Returns

Our simple returns policy means that you can shop with peace of mind.

If you have changed your mind, or if you are not entirely satisfied about your online purchase, you have 14 days from the day you received your item(s) to return these items to us.

 

You can contact us by emailing us at nestbox@gmx.de.

 

It is your responsibility to arrange the return of the item(s) to one of our return locations below. 

To receive a full refund for an online order, the item(s) returned must be in a resaleable, 'as new' condition and be in their original, undamaged inner and outer packaging.

 

For online purchases, where a product is out of its packaging or the seals are broken, a restocking charge of 15% will be applied. Nestbox.illustration&design reserves the right to refuse a refund of any kind, on any item if the product is not returned in a fully re-sellable condition.

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Refunds will be processed within 14 working days of receipt of the item. You will be notified by email when this has been processed.

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Cancelling an Order 

You have the right to cancel your order with us. You can do this by calling us on +353 85 81 87 649 or by emailing us. If the item has already been dispatched, it will not be possible to cancel the order at that time.

If you wish to cancel an item which is bespoke, or customised in any way, you will need to do this within 48 hours of placing the order.

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Received order is damaged.

In the unlikely event that you receive an order that is damaged, please contact us within 48 hours of receiving your order. You can email us at nestbox@gmx.de. and please include your name, address, order number, phone number, and photos of the damaged item. 

Damaged item(s) can be returned to our location below.

 

A replacement will be issued to you on acceptance of the damaged item. If you do not require a replacement, a refund will be processed to the payment method used during your original purchase with us.

 

Received an Incorrect or Faulty Item

In the unlikely event that you receive an order that is either faulty or incorrect, please contact us within 48 hours of receiving your order. You can email us at nestbox@gmx.de. and please include your name, address, order number, phone number, and photos of the item.

Faulty or incorrect item(s) can be returned to our location below.

 

If the item is faulty, please note that we may ask to inspect the items to confirm the fault or ask you to carry out a telephone diagnostic in an effort to resolve any concern quickly. If the fault cannot be resolved, we will offer you a mutually agreed solution including replacement.
 

Return Location 

 

Nestbox.illustration&design
Knockroe
Caherconlish
Co. Limerick

V94CKX3

Ireland